Frequently Asked Questions
Everything you need to know about CommercePulse - from getting started to advanced features
🔍 Quick Search
Getting Started
Setup, onboarding, and first steps
Integrations
Shopify, WooCommerce, Stripe, CSV
AI Features
Insights, recommendations, analytics
Billing & Plans
Pricing, upgrades, cancellation
Troubleshooting
Common issues and solutions
Account & Security
Privacy, data, account settings
🚀 Getting Started
New to CommercePulse? Start here
How do I get started with CommercePulse?
What data do I need to provide?
How long does setup take?
🔗 Integrations
Connecting your store and data sources
Which platforms do you integrate with?
Is connecting my Shopify store safe?
What CSV format should I use?
🤖 AI Features
Understanding AI insights and recommendations
How do AI insights work?
What types of insights will I receive?
How accurate are the AI recommendations?
💳 Billing & Plans
Pricing, upgrades, and payment questions
How does the 14-day free trial work?
What's the difference between Free and Pro plans?
Can I cancel anytime?
What happens to my data if I downgrade?
Do you offer refunds?
🛠️ Troubleshooting
Common issues and quick solutions
My Shopify connection isn't working
My CSV upload failed
AI insights aren't generating
Dashboard is loading slowly
🔐 Account & Security
Privacy, data protection, and account management
Is my data secure?
Can I delete my account and data?
How do I change my password?
Do you use my data to train AI models?
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you succeed with CommercePulse.
📞 Priority Support for Pro Users
Pro subscribers get priority email support with responses within 2-4 hours during business hours.
Upgrade to Pro